The IT Service Strategy STARTER COURSE

This online course is the fast, easy and FREE way to start learning the 'service strategy process' and get on the "fast track" to I.T. service success. Enroll now for instant access to the lessons, reference materials and more.

Course Details

Start Learning the Service Strategy Process for Free!

  • With your free enrollment you'll get instant access to 15+ informative learning components.
  • Easy, engaging lessons teach you the basics of I.T. management and the 'service strategy process'.
  • The downloadable reference materials are provided to support your learning experience.
  • Track your progress as you go through the course, accessible from most any internet connected device.
  • You'll learn how the service strategy process works and get an introduction to the full IT Service Strategy Toolkit course.

Enroll Now!

And it's easy. No credit card required and enrollment does not expire.

What's Inside?


  • Welcome Message
  • Course Expectations
  • 'Take the Starter Course' Roadmap


  • Fundamentals Expectations
  • The Big Picture Video Part 1: What is Fast Track Management?
  • The Big Picture Video Part 2: Introducing the Service Strategy Process
  • The Big Picture Process Diagram (PDF)


  • Lessons Expectations
  • Chapter 1, Lesson 1 - IT Management Basics (PDF)
  • Chapter 1, Lesson 2 - IT Management Vision (PDF)
  • Chapter 1, Lesson 4: Vision Management Skills (PDF)
  • Chapter 2, Lesson 1: The 'Define, Align, Approve' Methodology (PDF)
  • Chapter 2, Lesson 4: The IT Vision Statement (PDF)


  • Reference Expectations
  • The Big Picture Quiz
  • Creating the Strategy - Concepts Diagrams
  • Infographic: Step by Step to a Service Strategy
  • Service Strategy Steering Committee Charter (Download)
  • Next Steps for Service Strategy Learning
  • Inside the Service Strategy Toolkit

Let's get started!

Enrollment is free. Click below to sign up!

Take the Course