About the Course

The I.T. Service Strategy Starter Course is the free trial version of the I.T. Service Strategy Toolkit. It's your chance to start learning for free.

  • Course Purpose

    You'll get an introduction to strategic service planning and how it's used to make I.T. services more relevant, responsive, cost effective and appreciated.

  • Course Contents

    You'll get instant access to selected Toolkit components, including e-book lessons, video presentations, diagrams, downloads and more.

  • How to Enroll

    Just click on the blue enrollment button above, create your free user account, and start learning. No credit card required.

Starter Course Curriculum

We've picked out a few of the learning components from the 50+ contained in the I.T. Service Strategy Toolkit, and put them together so you can give them a try.

  • 1
    Introduction
    • Welcome Video
    • Read Me
  • 2
    Fundamentals
    • The Big Picture Video Part 1: What is Fast Track Management?
    • The Big Picture Video Part 2: Introducing the Service Strategy Process
    • The Big Picture Process Diagram (PDF)
  • 3
    Lessons
    • Chapter 1, Lesson 2 - IT Management Vision (PDF)
    • Chapter 2, Lesson 1: The 'Define, Align, Approve' Methodology (PDF)
  • 4
    Reference
    • I.T. Policy Infographic
    • Creating the Strategy - Concepts Diagrams
    • Continue the Service Strategy Journey
    • Enroll in the Service Strategy Toolkit
    • The Big Picture Quiz

Start for Free!

This is your chance to see what the I.T. Service Strategy Toolkit is all about. Easy to enroll. No credit card required.

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Ready for the Full Course?

If you're ready to enroll in the full I.T. Service Strategy Toolkit course (or want to learn more), just click on the image below.

See all the courses available from Fast Track Manage Learning.

FAQ

Frequently Asked Questions

  • What's inside the IT Service Strategy Starter Course?

    The IT Service Strategy Starter Course contains a series of selected components from the IT Service Strategy Toolkit. You'll find e-book lessons (in PDF format), video lessons, and reference materials. You can download certain components for offline use as well.

  • What can I expect to learn in this Starter Course?

    You'll learn the introductory basics of the 'service strategy process' and how it's used to make the I.T. support services you provide more relevant, responsive and appreciated. It's also your opportunity to test out the full Toolkit course.

  • Do I need a credit card to enroll?

    No. The IT Service Strategy Starter Course is free and all you need to do is set-up your id and password. When you're ready to enroll in the IT Service Strategy Toolkit you can use that same id and password when you pay your enrollment fee.

  • Will my free enrollment expire?

    No. Your Starter Course enrollment does not expire.

Start for Free!

The I.T. Service Strategy Starter Course

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