I.T. Service Strategy Toolkit

The 'service strategy process' is a way to plan and deliver technology support services in a more timely and efficient manner.  When you enroll in the I.T. Service Strategy Toolkit you will learn all the essential principles and steps, showing you how to streamline key strategic planning activities and quickly meet key goals and objectives.  As you can see from the curriculum list below, the Toolkit course covers all the elements you need to know, from how the process works, to the actual steps you can follow and deploy. The Toolkit course covers multiple topics including crafting an I.T. management vision, building I.T. end-user partnerships, and multiple strategic practices including "Define, Align and Approve", the "Manage by Process Framework" and proactive problem management planning.  And, you also get instant access to multiple template downloads you can use to create all the essential process plans and deliverables.