This easy, engaging online course teaches you how to use the 'service strategy process' to deliver value-added IT services. 50+ lessons, videos, reference materials, templates and more. Lifetime access, updates included.
The Service Strategy Toolkit teaches you how to use the 'service strategy process' to plan and deliver IT services that more relevant, responsive and valued. You'll learn all the underlying basics, as well as specific steps to follow and implement.
Topics covered include defining the IT mission, organizing IT service departments, delivering quality end-user service, planning IT policies, managing IT according to a strategic service vision, and much more.
You'll learn multiple new strategic planning techniques, including 'Define, Align and Approve', the IT/End-User Partnership Strategy, the Manage by Process Framework, Proactive Problem Management, and more.
The Toolkit course is designed for ease of use, accessible from any internet connected device. It's organized into six (6) primary chapters, containing multiple lessons, with supporting reference materials, templates to download, and quizzes to test your knowledge. To learn more, just watch the video below:
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Not sure if this course is right for you? You can find out with a FREE enrollment in the Service Strategy Starter Course.
The Starter Course gives you instant, unrestricted access to selected contents of the full Service Strategy Toolkit, so you can kick the tires before you commit. No credit card is required to enroll. You can go through the Starter Course at your pace, and sign up for the full Toolkit when you're ready.
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