About the Course

The I.T. Service Strategy Toolkit makes I.T. management learning easy and actionable, combining how-to learning with take-action tools.

  • Course Objectives

    We teach you how to use the 'service strategy process' to meet every goal for technology service alignment, service quality and end-user service satisfaction.

  • Course Contents

    The Toolkit is a self paced I.T. management learning program, containing multiple e-book lessons, video presentations, infographics, templates and more.

  • How to Enroll

    Just click on the blue button above to enroll. The enrollment fee is just $49, and you'll get instant, lifetime access to all components, future updates included.

What is the 'service strategy process' and why do you need to learn it?

The 'service strategy process' is a way to plan and deliver technology support services in a more timely and efficient manner.  When you enroll in the I.T. Service Strategy Toolkit you will learn all the essential principles and steps, showing you how to streamline key strategic planning activities and quickly meet key goals and objectives.  As you can see from the curriculum list below, the Toolkit course covers all the elements you need to know, from how the process works, to the actual steps you can follow and deploy. The Toolkit course covers multiple topics including crafting an I.T. management vision, building I.T. end-user partnerships, and multiple strategic practices including "Define, Align and Approve", the "Manage by Process Framework" and proactive problem management planning.  And, you also get instant access to multiple template downloads you can use to create all the essential process plans and deliverables.

Enroll Now. Just $49

Start learning today with instant, lifetime access to all course components.

Toolkit Course Curriculum

When you enroll, you'll find 50+ learning components, including e-book lessons, video presentations, reference materials, templates and more. And enrollment includes all future updates and additions to these components.

  • 1
    Welcome to the Toolkit
    • Welcome Message
    • The Big Picture Video Part 1: What is Fast Track Management? (No Audio)
    • The Big Picture Video Part 2: Introducing the Service Strategy Process (No Audio)
    • The Big Picture Fact Sheet (PDF)
  • 2
    Chapter 1 Introducing the Strategy
    • Quick Start Video (No Audio)
    • Lesson 1 - IT Management Basics (PDF)
    • Lesson 2 - The IT Management Vision (PDF)
    • Lesson 3 - Vision Risks and Constraints (PDF)
    • Lesson 4 - Vision Management Skills (PDF)
  • 3
    Chapter 2 Creating the Strategy
    • Lesson 1: Using "Define, Align, Approve" (PDF)
    • Lesson 2: IT Management Stakeholders (PDF)
    • Lesson 3: The IT Service Portfolio (PDF)
    • Lesson 4: IT Vision Statements (PDF)
    • Lesson 5: IT Service Level Agreements (PDF)
    • Lesson 6: IT Policy Making (PDF)
    • Lesson 7: Decision Making Strategies (PDF)
    • Lesson 8: Return On Investment (PDF)
  • 4
    Chapter 3 Promoting the Strategy
    • Lesson 1: The IT / End-User Partnership (PDF)
    • Lesson 2: End-User Roles in IT Projects (PDF)
    • Lesson 3: Customer Service Strategies (PDF)
  • 5
    Chapter 4 Sustaining the Strategy
    • Lesson 1: The Value of Standards in IT (PDF)
    • Lesson 2: The Manage by Process Framework (PDF)
    • Lesson 3: Project Management in IT (PDF)
    • Lesson 4: Problem Management in IT (PDF)
    • Lesson 5: The IT Service Review (PDF)
    • Interact: Service Strategy Stages Quiz
  • 6
    Chapter 5 Service Review Practices
    • Lesson 1: Service Review Process Standards (PDF)
    • Lesson 2: Service Review Process Triggers (PDF)
    • Lesson 3: Service Review Size & Scope (PDF)
    • Lesson 4: Service Review Stakeholders (PDF)
    • Lesson 5: Service Review Steps & Activities (PDF)
  • 7
    Chapter 6 Service Review Deliverables
    • Lesson 1: What is a Service Review Deliverable? (PDF)
    • Lesson 2: The Planning Deliverables (PDF)
    • Lesson 3: The Data Collection Deliverables (PDF)
    • Lesson 4: The Data Reporting Deliverables (PDF)
    • Lesson 5: The Data Analysis Deliverables (PDF)
    • Lesson 6: Service Review Lessons Learned (PDF)
  • 8
    Reference for Strategy Introduction
    • Creating the Strategy - Concepts Diagrams
    • Infographic: Step by Step to a Service Strategy
    • Infographic: Managing IT With a Strategic Vision
    • Vision Skills Assessment Tips
    • Vision Skills Assessment Quiz
  • 9
    Reference for Strategy Creation
    • Service Strategy Steering Committees (Charter Template)
    • Infographic: The Keys to Sound IT Policy
    • Disaster Recovery Policy Planning (PDF)
    • IT Asset Management Policy Planning (PDF)
    • Policy Template: Disaster Recovery Plan (Word Format)
    • Policy Template: Multi-Purp