Sometimes IT service and support is a challenge. That's when you need to fast track.
The IT Service Strategy Toolkit combines "how-to" learning with "take action" tools, teaching you how to manage the IT service function using the service strategy process. The "service strategy process" is a strategic approach to organizing and operating the internal IT department. The goals are simple... to deliver services and projects in a common sense manner, to align business and technology, and realize maximum value, acceptance, and utilization - all at the lowest overhead costs.
What can you expect to learn...?
Not sure if this course is right for you? You can find out with a free enrollment in the Service Strategy Starter Course.
The Starter Course gives you instant, unrestricted access to selected contents of the full Service Strategy Toolkit, so you can kick the tires before you commit. No credit card is required to enroll. You can go through the Starter Course at your pace, and sign up for the full Toolkit when you're ready.
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